Unlocking value in a reference library through the application of business process mapping and job analysis techniques

Abstract

The State Library of New South Wales is a world leading library and centre for digital excellence committed to the continuing development of its collection of international renown. In 2012, it became evident that the Library's funding from government was reducing and that the Library needed to find new ways to deliver its services. This paper describes how the collection management function at the Library was reviewed and the specific research approach that was applied to not only identify areas where efficiencies might be found but also to position the Library for the future.