MCDONALD, Vicki; MCALLISTER, Gillian; KOCH, Lisa. Unlocking value in a reference library through the application of business process mapping and job analysis techniques. Qualitative and Quantitative Methods in Libraries, [S.l.], v. 4, n. 2, p. 353-362, june 2017. ISSN 2241-1925. Available at: <http://78.46.229.148/ojs/index.php/qqml/article/view/252>. Date accessed: 22 nov. 2024.