An Integrated Analysis of Quantitative and Qualitative Data for Identifying Factors in Information Services: A Working Paper

Giyeong Kim; Nahyun Kwon; Soyoung Yu; Yoonhee Choi

Giyeong Kim Dept. of Library and Information Science ,Yonsei University, 50 Yonsei-ro, Seodaemun-gu, Seoul 120-749, Korea
Nahyun Kwon Dept. of Library and Information Science, Myongji University, 34 Geobukgol-ro, Seodaemungu, Seoul, 120-728, Korea
Soyoung Yu Dept. of Library and Information Science, Hannam University, 70 Hannam-ro, Daedeok-gu, Daejeon, 306-791, Korea
Yoonhee Choi Dept. of Library and Information Science ,Yonsei University, 50 Yonsei-ro, Seodaemun-gu, Seoul 120-749, Korea

Abstract

The National Discovery for Science Leaders (NDSL) is a leading information service in science and technology in Korea and is governed by Korea Institute of Science and Technology Information (KISTI). Based on previous R&D projects by KISTI, we launched a new research project by reusing and reanalysing previous research data to 1) identify additional statistical data elements for the data collection system, 2) develop possible service performance measures, and 3) improve services by developing a service map. The following report includes interim results as we are in the early stages of this project. Here we identify service factors by integrating quantitative data from the service quality survey (NDSLQUAL) and qualitative data from the research of scientists’ information behaviors. In this stage, we are developing an ideal model of information services for the proposed goals.