Impact of Cultural Intelligence within Special Libraries

Focus Group Findings and Results

Abstract

The research study focused on those who currently worked in a specialized setting such as business, government or information centers around the world. This article focuses on findings from part two of the research related to the focus group responses and overall results of the research project. Three focus groups were conducted within two months after the survey completion with 11 participants that opted-in to provide additional input on this topic. The following selected questions were asked of participants: 1) How did you feel about cultural intelligence?, 2) What do you like best about the cultural intelligence model?, 3) What problems or challenges do you see with the application of cultural intelligence in special libraries?, 4) What has gone well due to cultural intelligence within your organization?, and 5) What is one change you would suggest to ensure cultural intelligence is embedded within your library? Participants from around the world who were members of the Special Libraries Association expressed rich responses within the focus groups. Problems and challenges of the application in special libraries were discussed further. Participants expressed examples of what went particularly well within their libraries when applying cultural intelligence. Participants also offered suggestions for changes they would make to ensure cultural intelligence is embedded and included within their organizations. These results are important as they offer insight into how special librarians can incorporate CQ into their daily practices and relevant application to diversity initiatives, inclusive excellence and continuing opportunities for understanding the diverse interactions we have daily.