@article{{qqml}{}, author = {Saarti, J., Juntunen, A.}, title = { Managing and optimizing the service processes with a set of quality indicators: case of University of Eastern Finland Library}, journal = {Qualitative and Quantitative Methods in Libraries}, volume = {2}, number = {2}, year = {2017}, url = {http://78.46.229.148/ojs/index.php/qqml/article/view/92} }