SAARTI, Jarmo; 						JUNTUNEN, Arja.
 Managing and optimizing the service processes with a set of quality indicators: case of University of Eastern Finland Library.
<strong>Qualitative and Quantitative Methods in Libraries</strong>, [S.l.], v. 2, n. 2, p. 167-174, may 2017.
ISSN 2241-1925.
Available at: &lt;<a href="http://78.46.229.148/ojs/index.php/qqml/article/view/92" target="_new">http://78.46.229.148/ojs/index.php/qqml/article/view/92</a>&gt;. Date accessed: 20 sep. 2024.