@article{{qqml}{}, author = {Juntumaa, J., Laitinen, M., Kirichenko, S.}, title = { The Net Promoter Score (NPS) as a Tool for Evaluation of the User Experience at Culture and Library Services}, journal = {Qualitative and Quantitative Methods in Libraries}, volume = {9}, number = {2}, year = {2020}, url = {http://78.46.229.148/ojs/index.php/qqml/article/view/654} }