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Exploring Users' Perceptions and Expectations about Library Service Quality.
Qualitative and Quantitative Methods in Libraries, [S.l.], v. 9, n. 3, p. 325-342, oct. 2020.
ISSN 2241-1925.
Available at: <http://78.46.229.148/ojs/index.php/qqml/article/view/608>. Date accessed: 15 nov. 2024.