EINASTO, Olga.
 Investigating e-service quality criteria for university library: a focus group study.
<strong>Qualitative and Quantitative Methods in Libraries</strong>, [S.l.], v. 3, n. 3, p. 713-721, may 2017.
ISSN 2241-1925.
Available at: &lt;<a href="http://78.46.229.148/ojs/index.php/qqml/article/view/180" target="_new">http://78.46.229.148/ojs/index.php/qqml/article/view/180</a>&gt;. Date accessed: 20 sep. 2024.