ZORICA, Mihaela Banek; IVANJKO, Tomislav; SPIRANEC, Sonja.
Mystery shopping in libraries – are we ready?.
Qualitative and Quantitative Methods in Libraries, [S.l.], v. 3, n. 2, p. 433-442, may 2017.
ISSN 2241-1925.
Available at: <http://78.46.229.148/ojs/index.php/qqml/article/view/160>. Date accessed: 24 nov. 2024.