PETRI, Nicole; GRAUMANN, Sabine.
Measuring Customer Satisfaction – Over Time and in Global Benchmarks.
Qualitative and Quantitative Methods in Libraries, [S.l.], v. 3, n. 2, p. 529-549, may 2017.
ISSN 2241-1925.
Available at: <http://78.46.229.148/ojs/index.php/qqml/article/view/158>. Date accessed: 14 nov. 2024.