PAUL, Magdalena. The quality of services of public media libraries in Warsaw – in youth's view. Research done using the SERVQUAL method. Qualitative and Quantitative Methods in Libraries, [S.l.], v. 3, n. 2, p. 485-493, may 2017. ISSN 2241-1925. Available at: <http://78.46.229.148/ojs/index.php/qqml/article/view/153>. Date accessed: 14 nov. 2024.